• We require payment upfront for the first order. The first order must be a minimum of £250. Notwithstanding, note that the second and third orders cannot be a value above 3 times that of the first order that was paid upfront (e.g., if your first order - paid upfront - was for a value of £250, the second and third orders cannot exceed £750 each).
• What we consider the 'first order': this must be the order that is paid for AFTER the application form has been completed and submitted online. Orders placed and paid for before the application form has been submitted will not be considered the first order. Pending orders placed before the application form has been submitted but paid for after the application form has been submitted, will be considered the first order.
• Please send us a copy of your purchase order for our records. The purchase order must contain your delivery address, billing address and details, VAT and company registration number.
• We cannot split a large order across multiple purchase orders to circumvent the above.
• Orders on account (after the first paid order) will not be shipped or released for in store collection without a PDF copy of the approved Purchase Order (PO). If only a PO number is available, it must be confirmed by the accounts department by email from the accounts department email address. The account will be placed on hold and no further orders can be put on account until we have received the last order's approved PO. If your order is urgent and cannot wait for the PO to be approved, we would advise you to place an order online or over the phone and pay by card.
• Payment for all orders following the first order will be due in 30 days. If paying by cheque, please ensure the cheque is received at our offices before the end of the 30 days (day 1 being the date on the invoice). Along with the cheque, please include Tilt's order/invoice number(s). Payments by bank transfer must include the invoice number(s) in the reference. Delays will incur interest at the U.K. ‘statutory interest’ rate. • All goods remain the property of TILT Professional Makeup Ltd until paid in full. However, responsibility of the risk and safety of all goods shall be that of the customer, from the time possession is affected.
• IMPORTANT, PLEASE NOTE: Once the account is confirmed as open, and a person authorized to order would like to make a collection on account in store, the order will need to be emailed to us before their planned visit to the store. We will then raise a proforma invoice and send it for approval. Once we have received the purchase order, we will email to inform when the order is ready for collection. It normally takes us an hour or two to have this ready from the moment we confirm receipt of your approved PO.
• If a person authorized to order visits our premises and would like to take products with them, we cannot put products on account if the above process hasn't been completed before your visit. Any products you would like to take away with you will need to be paid up front.
• No new orders will be accepted if your account is in debit for any overdue invoice (issued more than 30 days ago).
• Orders on hold cannot be held for more than 7 days. Please ensure payment is made or an approved PO is sent to us before the end of the 7th day. Orders will be cancelled and put back into stock after the 7th day. This is to help us ensure stock availability for all customers. Should you wish to place the order after the initial order is cancelled, we will raise a new order for you though stock availability cannot be guaranteed.
• Accounts will automatically be closed if they are inactive for 3 or more months. If this happens, you cannot submit another application until 1 month has passed. Applications that were successful the first time are not guaranteed to be successful the second time.
• Accounts may be closed at any time at the discretion of TILT Professional Makeup.
• Credit limits may apply.
• Discount codes, including professional and student discount codes cannot be used for Production/Film orders.
• Tilt Professional Makeup Ltd Rewards and Loyalty points scheme is for personal use only. Purchases for businesses is strictly prohibited. By business, we mean wholesale, production, film, photoshoots, schools, universities, colleges etc. Tilt Professional Makeup Ltd reserves the right, at point of purchase or retrospectively, to determine whether a transaction constitutes business usage and amend or delete points as we see fit.