TRADE ACCOUNT APPLICATION

Please read the below carefully. 30-day accounts (also called "Trade Accounts" or "Production Accounts") are only open to UK registered retailers, schools, theatre, and film companies. Account applications are subject to review.

How to apply:

  • Fill out the application form. This should be done by someone from your accounts department.
  • Provide a list of authorized personnel who can place orders on the account. We will only accept orders from those listed.
  • Provide the email address for invoices. Only invoices sent from @tiltmakeup.com to the account email you provided should be paid to avoid confusion. The email should be for your accounts department, not an individual.
  • We cannot set up a blanket account for multiple projects or seasons. A separate form is needed for each project or season.
  • If you have different budgets for separate teams and wish to keep orders distinct, please open a separate account for each department (e.g., Main, Crowd).
  • Once we have the required info, we’ll let you know if your account is approved. Once the first order is paid (see Terms below), we’ll activate your account.

In-Store Collection

  • You must email us your order before coming in.
  • We’ll send a proforma invoice for approval.
  • Once we have your approved PO, we’ll notify you when your order is ready (typically within a few hours).
  • If you don’t follow this process, you’ll need to pay upfront for any products you take away.

Account Rules

  • We won’t accept new orders if your account has overdue invoices (more than 30 days old).
  • Orders on hold can’t be held for more than 7 days. After that, they’ll be cancelled and restocked. If you reorder, stock availability isn’t guaranteed.
  • Inactive accounts (3+ months) will be closed. You’ll need to wait 1 month before reapplying. Approval is not guaranteed a second time.
  • TILT may close accounts at its discretion.
  • Credit limits may apply.

Discounts & Rewards

  • Discount codes can’t be used for production/film orders.
  • TILT’s rewards and loyalty points are for personal use only.
  • Business purchases (e.g., wholesale, production, film, photoshoots, schools) do not earn points.
  • TILT reserves the right to adjust or delete points if a purchase is deemed business-related.

Ownership & Risk

  • All goods remain the property of TILT until paid in full.
  • However, risk is transferred to the customer once they take possession of the goods.

Ordering Guide & Terms and Conditions

  • The first order must be paid upfront and total at least £250.
  • The next two orders (second and third) cannot exceed three times the value of the first order.
  • The first order is the one paid after the application form is submitted. Orders placed and paid before the form is submitted won’t count.
  • Please send us a copy of your purchase order (PO) with:
  1. Delivery & billing details
  2. VAT number
  3. Company registration number
  • We can’t split large orders across multiple POs to avoid the above limits.

For Orders on Account (After the First Paid Order)

  • We require a PDF of the approved PO.
  • For urgent orders, please place them online or by phone with card payment.
  • Payment for orders (after the first) is due in 30 days.
  • If paying by cheque, ensure it arrives before day 30.
  • If paying by bank transfer, include the invoice number in the reference.
  • Late payments will incur interest at the UK statutory rate.

Note: Some Products Require Payment Before Shipping

These include:

  • Products in a variant or size that we don’t already stock.
  • Made-to-order products (e.g., Atelier Bassi wigs, facial hair, etc.).
  • Large quantity orders beyond our regular store stock.
  • Special order items that we source specifically for you.
  • Products we don’t usually stock, such as: Atelier Bassi wig floor & table stands.