• Same day delivery is ONLY available for London based film-studios/production & theatre companies.
• Same day delivery is available for phone orders only. Get in touch with us on 020 7485 0500 before 2:00 p.m. to arrange a quote and give your shipping details for the service.
• Same day delivery is not available on weekends and Bank Holidays.

• For 'Click+Collect' pickup of orders at our premises, placed through this website, please wait for the email confirming that it is ready to pickup.
• We will require you to bring your confirmation email when you come to collect your order, either in printed or phone screen format.
• To pickup your order on the same day you placed it (Monday to Friday except Bank Holidays), it should have been placed no later than 2:00 p.m. If you placed your order after 2:00 p.m. please wait for the email saying your order is ready for collection the following working day.
• Check for opening hours or change of service HERE (click link).

• If you'd like to collect your order in-store and did not place the order through the website (e.g. for trade-account customers phone-orders), email us with your full name, shipping address and a list of what you'd like to purchase and we'll send you a payment link to complete your order minus shipping charges. If your collection is being done through a third-party (courier or otherwise) booked by you, it is your responsibility to provide it with your and our full details so that the order can be released at the time of collection. You should also agree with us beforehand the time the order is ready for collection.
• PLEASE NOTE: Once an order booked on customer collection has left our premises, we cannot refund or replace products that are lost or destroyed in transit.

• UK(GB) Standard delivery up to 1kg cost £5.90 taking* 1 to 3 working days
• UK(GB) Standard delivery up to 5kg. costs from £7.68 up to £10.32 taking* 1 to 3 working days
• UK(GB) Next day delivery costs from £8.90 up to £18.96 arriving on the next working day if ordered by 2pm on a working day.
• UK(GB) orders over 5kg. (Heavy Goods) cost from £15.3 taking* 1 to 3 working days
• Orders placed before 2pm Mon-Fri (excluding bank/public holidays) will usually be shipped out that same day.
• Orders placed during the weekend are shipped on Monday (on Tuesday if Monday is a Bank Holiday).
• Orders placed on a Bank Holiday are usually shipped the next working day
• All of the above information applies only to the U.K. countries of England, Scotland and Wales.

*From the date the order is shipped

• Next (working) Day delivery is only available in England, Wales and Scotland. However, it is not available for some post codes on these nations. You can check the list HERE. Please do not select next day delivery if the shipping address is any of the below post codes.
• Orders placed over the phone cannot be shipped quicker than internet orders. Delivery time-frames are for all orders regardless of how the order is placed. 
• Orders for Next Day Delivery must be placed before 2pm. on a working day for delivery the next working day. (e.g.: an order placed after 2:00pm Thursday, will be processed and shipped on Friday and delivered Monday. Orders placed after 2pm Friday will be processed Monday and delivered Tuesday (or the next working day if there is a bank holiday)
• As mentioned before, Next Day (next working day) delivery is not available for some areas of the Mainland UK and Islands (Northern Ireland postcodes, rural areas, etc.). Check with us if you have doubts about the availability of this service in your location.
• Note: Next Day (next working day) Delivery may be unavailable during busy periods.

• Northern Ireland Standard delivery up to 2kg. costs £11.58 taking* 2 to 5 working days
• Northern Ireland Standard delivery from 2 kg. up to 3kg. costs £11.92 taking* 2 to 5 working days
• Northern Ireland Standard delivery from 3kg. up to 5kg. costs £12.12 taking* 2 to 5 working days
• Northern Ireland orders over 5kgs (Heavy Goods) cost from £15.3 taking* 2 to 5 working days
• Orders placed before 2pm Mon-Fri (excluding bank/public holidays) will usually be shipped out that same day.
• Orders placed during the weekend are shipped on Monday (on Tuesday if Monday is a Bank Holiday).
• Orders placed on a Bank Holiday are usually shipped the next working day
• All information above applies to the U.K. country of Northern Ireland.

*From the date the order is shipped

• Delivery charges are dependent on weight, volume, Country and Region. 
• You will be quoted the UK(GB) postage price at checkout until you enter a non-UK(GB) delivery address. After entering your address you’ll be given the available delivery options and postage price for your order. 
• If you are signing on as a registered user, the shopping cart will quote postage from the country/region that you have registered under.
• If your order is urgent, check with us how long it will take to reach you. They usually take 6 to 12 working days, but may take up to 60 days to arrive.
• You can see your final delivery charge at checkout after you’ve entered your full address.
• Delivery may take longer during sales, store vacations, weather/unexpected events or other busy periods.

• Since Brexit, delivery times take between 1 to 4 weeks. This is an estimate and for some countries and/or periods it could take longer. 
• We would recommend you arranging for your order to be collected from us using an expedited service, hired separately by you, if your order is urgent. 
• International deliveries (Non-EC) vary from 6 to 12 working days, but may take up to 60 days to arrive. Orders sometimes get held in customs waiting for you  (the customer) to pay any duty owed to clear the order with the destination country Customs Authorities. We cannot predict how long orders are held for.
• Packages may also be stopped and opened by customs on entry to the receiving country, please allow extra time if this happens as it can hold up the delivery times.

• We currently do not deliver to hotels, as a rule. If you enter a hotel address and we do not detect it, we will take no liability if you have missed entering your room number or if the hotel policy is to not accept deliveries.
• If you'd like to have your order shipped to a hotel you can arrange for your own courier to collect your order from us. You can place the order online selecting click and collect at checkout. Then once the order is ready for collection, we will send you a pickup notification.

• We are unable to post any hazardous goods (flammable products and aerosols).
• If you are arranging your own collection for your order, please note all products listed (DG) cannot be shipped outside of the UK. You will need to book a courier that specialises in shipping hazardous goods. 

• Orders delivered to most addresses within the UK and most of Mainland Europe are delivered by DPD.
• Orders delivered to addresses within Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Wight, Channel Islands, Isle of Man, Scilly Isles and to international addresses outside the European Union are delivered by Royal Mail.
• If you prefer other companies to be used, you will have to arrange and pay for the collection of your order from our premises. You will have to confirm your order is ready for collection beforehand and notify us about the time and date of the collection you arranged by yourself (always during our normal business hours).

Signature on delivery is required for orders delivered by DPD and some orders delivered by Royal Mail.

• As soon as you receive the text/email from DPD you must click the link and follow the prompts to rearrange delivery. If you do not do this the day you receive the text/email, it may delay your delivery.
• You can also leave delivery instructions (eg: leave with neighbour, leave in green bin) in the 'Notes' field at checkout.
• If no one is in and no special delivery instructions have been left, the driver may attempt to deliver to a neighbour or the nearest pickup shop location.
• Please note that once a delivery has been successful on any of the terms outlined before it is considered that you have taken ownership of your parcel. Please be mindful of the actions you might have to take prior to delivery to ensure the safety of your parcel.

• If you include your mobile number when placing your order, you will receive text/email updates directly from DPD or Royal Mail with details of your delivery. The DPD text updates are not available for CZ, DK, EE, GR, IT, LV, LU, PO, PT and ES.
• You will receive an email from DPD once your order has been shipped. Click on the link in the email to track your order.
• If your order is shipped by Royal Mail, you will receive an email from us with your tracking reference number. Enter your reference number here to track your order.

• Make sure to check your spam/junk folders for the shipping emails or email sales(at)tiltmakeup(dot)com and we can send you your tracking link.

• You can arrange your own collection if you’d prefer. You must notify us of the time and date they’ll be collecting with at least 3 hours advance notice during our working hours.
• We will pick and pack your order and give you the weight and dimensions of the parcel.
• If you’ve already placed an order online and afterwards decide that you want to arrange your own collection, please give us a call to let us know. We will refund you the delivery fee that you were charged by us at checkout.

• TILT Professional Makeup ships in the UK and to European Union/EEA (Iceland, Norway & Lichtenstein) countries as well as to selected countries outside of the EU/EEA.
• Countries/Regions Not Listed: If you do not find your destination country/region listed when registering/ordering that means we do not currently ship to that country. If you wish to order from us, please do so by email and you can arrange for your own courier to collect your order from us.
• Once an order booked on customer collection has left our premises, we cannot refund/replace lost/destroyed orders or products in transit. We produce a photo record of every order prior to packing it. 

• Orders being posted outside of the E.U. will pass through customs and may be subject to duties & taxes which are decided by the receiving country's customs- these charges are the sole responsibility of the recipient.
• E.U. orders of a value under £135 will have been charged inclusive of the V.A.T. rate applicable in the country of destination. Above that value they will usually have been zero-rated with the customs charges paid in advance by us or on arrival, depending on your preference and notification to us. Please note that this only applies to countries in Mainland Europe. Offshore/Island destinations are treated as Non-EU.
• Any additional country regulations, customs charges, extra charges, permissions, licenses etc on importing products are the responsibility of the recipient.

• If you have not received your order within the expected timeframe, please contact us as soon as possible. Undelivered orders should reported by yourself within 7 days of placing your order, or 60 days if the shipping address is outside of the UK. We cannot refund or replace lost or damaged orders outside of this timeframe. 

• Please contact us by email at sales(at)tiltmakeup(dot)com with the correct full shipping address. If the address is entered incorrectly, unfortunately this may cause delays with the delivery of your order.
• Shipping addresses cannot be changed after your order has been shipped. Unfortunately this means the order will eventually be returned to us at some point if you made a mistake on the shipping details provided. It will be up to you to repay the cost of shipping to have it re-sent again or, if you prefer a refund, you will not have the original shipping costs you paid for refunded. Both instances (redelivery or refund) will only be actioned on these terms once the original parcel is returned to us.