Shipping & Delivery
(as per SECTION 7 of our Terms & Conditions)
Delivery Costs are automatically worked out as you shop (they are dependant on weight/volume & Country/Region) and will show once you have reached the checkout pages. If you are not based in the UK, please register your details on our website and then delivery costs will be calculated for whichever country/region you have registered under.
Same-day delivery available for phone-orders ONLY, Monday to Friday, in London-area addresses of film-studios/production & theatre companies/on-set locations. Get in touch with us on 020 7485 0500 before 2:00 p.m. to arrange a quote and give your shipping details for the service.
Parcels delivered within the UK using the option 'STANDARD Delivery' on our website are done so by the 'APC Overnight', DPD or Royal Mail companies for most of the UK, except Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Wight, Channel Islands, Isle of Man and Scilly Isles. For those regions delivery is made by Royal Mail ('Next Day Delivery' for Northern Ireland is processed by 'DPD' though). Items delivered either by 'APC Overnight' , 'DPD' and 'Royal Mail' should usually take no more than 3 working days to reach you (counting from the day after we notified you your order was shipped and to regions where exceptions do not apply). Signature on Delivery is required and, by default, the carrier company should never leave your parcel with a neighbour (this might happen occasionally, but if you explicitly wish your parcel to be left with the nearest available neighbour make sure to state it clearly, assuming responsibility for it, using the 'Notes' field available on the checkout page of this website to convey your wish. You may not, however, designate a specific neighbour as that is at the discretion of the carrier). If no one is at home when the carrier attempts to deliver your parcel they will usually leave a card with a contact number for you to arrange a new delivery date or will designate a branch for you to retrieve the parcel personally. You can also track the progress of your parcel by accessing either the 'APC Overnight', 'DPD' or Royal Mail's websites using the tracking code in the email that you will receive after your order has been shipped. For all deliveries, you will either receive a 'Shipping Confirmation' email from TILT, or you will receive a separate email/SMS from the carrier company handling your order. Make sure to check your email's 'Spam', 'Promotions' or 'Trash' boxes if you are missing this information as some email provider's filters may redirect these messages to those sort of locations.
We also have available the 'Next Day Delivery' option by 'APC Overnight', 'DPD' or Royal Mail's 'Special Delivery Guaranteed'. This service is NOT processed, shipped or delivered on Saturdays, Sundays and Bank Holidays. You have to have placed your order before 2:00 p.m. in the WORKING day PREVIOUS to the one (working day) you wish to receive your delivery. Both 'APC Overnight', 'DPD' and Royal Mail are unable to guarantee this service for some areas of the Mainland and Islands (check with us if you have doubts about the availability of this service on your location). If you require a next day delivery on Saturday please call us before 2:00 p.m. on a Friday (or Thursday if Friday is a Bank Holiday) and we will see what we can do but please be aware it will be more expensive than other delivery options. More information on shipping of Hazardous/Flammable goods and weekend deliveries available below in General Information.
Note: 'Next Day Delivery' and 'Saturday Delivery' services may be suspended from time to time, without notice, due to weather events, busy periods where carriers are likely to fail delivery of some items and company breaks/holidays. Orders placed using these services before any suspension will still be shipped honouring the requested service.
For international orders inside of the European Union (excluding Cyprus, Malta, island/archipelago regions and any Overseas Territories) all parcels are delivered by 'DPD'. You will also be able track your parcel by following the links on the email sent by 'DPD' to you. In selected countries you will also receive follow-ups by SMS/mobile-messaging about the status of your order. Delivery times, on average, vary from 2 to 5 working days
For international orders outside of the European Union (as described above) all parcels are delivered by Royal Mail International Delivery. Delivery times are, on average, 4-7 working days in Europe and 6-10 working days for other destinations. You will also be able track your parcel by accessing Royal Mail's website using the tracking code provided by us in the shipping confirmation email. Once the parcel is in transit inside your country you can usually also access your local postal service website to track your order.
More information on shipping of Hazardous/Flammable goods and Customs charges for countries outside the European Union available below. TILT Professional Makeup ships in the UK and to European Union/EEA (Iceland, Norway & Lichtenstein) countries as well as to selected countries outside of the EU/EEA.
Countries/Regions Not Listed: If you do not find your destination country/region listed when registering/ordering, please contact us directly and we will be able to let you know whether it is possible to deliver there.
Important Information Regarding Foreign Orders:
Any additional country regulations, extra charges, permissions, licenses etc on importing products are the responsibility of the recipient.
Orders being posted outside of the EU will pass through customs and may be subject to duties & taxes which are decided by the receiving country's customs- these charges are the sole responsibility of the recipient.
Packages may be stopped and opened by customs on entry to the receiving country, please allow extra time if this happens as it can hold up the delivery times.
To all destinations, if you wish to have your parcel delivered by other carriers or on different terms please contact email@example.com or call us directly quoting your order reference to assess the feasibility of your request and calculate the extra charge incurred (if any) and bill it to you separately from your order. We will however always prefer that you arrange collection by other services different from the ones we currently use as it will make it much more likely that we can handle your request. If you do so, you will have to provide us advance warning of the arrival of the courier you hired of at least 2 hours, during normal working hours, Monday to Friday, and provide us any paperwork/labels required to fulfill the order.
Please note that your delivery may take longer during sale, store vacations, weather/unexpected events or other busy periods and that the delivery times mentioned above are indicative-only.
Orders placed before 2pm Mon-Fri (excluding bank/public holidays) we will endeavour to post out that same day. Orders placed during the weekend are shipped on Monday (on Tuesday if Monday is a Bank Holiday). Please note that 'Next Day Delivery' does not include processing, shipping or delivery on Saturdays, Sundays and Bank Holidays.
Non UK Customers: please note the shopping cart will quote UK postage prices until you put in a non UK delivery address, at this stage you will be given the options for postage to your selected country/region. If you are signing on as a registered user then the shopping cart will quote postage from the country/region that you have registered under.
HAZARDOUS/FLAMMABLE GOODS: We are unable to post any hazardous goods outside of the UK and EU (and no aerosols in the UK by standard delivery methods). Inside the UK and selected E.U. countries, hazardous goods can be shipped up to the amount/quantity set by the carrier of such goods .Also, check the 'Professional Use Only' section of our website
Delivery conditions apply from the date that we confirm we have posted/shipped your order successfully.