I forgot to apply my Discount Code to my order. What now?
We can not redeem/refund your discount retrospectively when you forget to apply it in the appropriate field of the checkout process, in-store or by phone order at the time of placing your order. It is your responsability to ensure the Discount Code is applied at the time of placing your order. If the Discount Code "isn't working" you should get in touch with us to have the issue resolved BEFORE you place your order. Again, if an order was placed, billed, paid and dispatched/picked-up in-store, and you did not apply your Personal Discount Code that is understood and agreed as you having forfeited your right to it as part of the Pro Scheme rules.
We will accomodate those instances where an order is yet to be shipped/picked-up in-store and we are notified that you forgot to place your Discount Code. We will then cancel and refund the order so you can place it again using your Personal Discount Code. We will have had to have reasonable notification of this event though. It is best to get in touch by phone directly (not by voicemail) than by email.