Returns & Refunds Policy
(as per SECTION 9 - RETURNS POLICY of our Terms & Conditions)
Once your order is placed , you will receive a confirmation email containing an order number, please keep this number as a reference if you need to contact us. We would recommend that you check over your order details at this stage to ensure they are correct. Please call or email us if you discover any errors at this stage or have not received the confirmation order.
You have a period of 14 days from the date you received your order in which to notify us by email of your wish to cancel your order and in which to post back your return. You can email us at email@example.com. You are responsible for the payment and posting of your return.
IMPORTANT: You will receive a packing slip with your order - please ensure that this is enclosed with your return as it contains vital information such as your order number. In the event that no packing slip was received then please ensure that the following information is enclosed with your return: receipt, order number , contact details including daytime phone number & reason for return. If this information is not enclosed with the return then we will not be able to process the return.
We strongly recommend that you send your return using a trackable service as we cannot accept responsibility if we do not receive the return.
If you believe your product to be faulty or incorrect you must please inform us by email as soon as you receive the order within the 14 days period. In this case, we request that you return the faulty product (again within the 14 day period from when you received it) along with an explanation of the alleged fault including your packing slip (or receipt, full contact details & order number as mentioned above). Once agreed that the product is faulty, we will replace the item/s or refund the cost of the goods onto the same card/payment method that was used to process the order within 30 days. We will also reimburse any reasonable postage costs incurred to you by returning your order providing you are able to furnish us with a receipt for this expense. To return your product, you should mail your product to: TILT Professional Makeup Ltd., 96 Upper Walkway, West Yard, Camden Lock Place, London NW1 8AF, United Kingdom
In the case that you are returning the goods for any reasons other than faulty or incorrect product sent: We can only accept returns on goods that we receive back in a resaleable condition, in the original, undamaged packaging and that have not been opened or used in any way. You must post back your return within the 14 days period from when you received it. To return your product, you should mail your product to: TILT Professional Makeup Ltd., 96 Upper Walkway, West Yard, Camden Lock Place, London NW1 8AF, United Kingdom
We do not refund postage costs on goods being returned for change of mind or incorrect choice on the customers' behalf. Once we receive the returned goods in what we believe to be an unused and resaleable condition, we will replace the item/s or refund the cost of the goods excluding any postage costs onto the same card/payment method that was used to process the order within 30 days. You will be charged for extra postage costs prior to us replacing your item in the cases where you made the wrong choice and want a different product.
Late or missing refunds (if applicable):
If you haven’t received a refund within the time-frame mentioned above, first check your bank account again.
Then contact your card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. Sometimes up to 3 working days.
If you’ve done all of this, a reasonable time as elapsed and you still have not received your refund, please contact us at firstname.lastname@example.org.
Last Updated: 20/09/2016